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Treating Customers Fairly

 



RDR

Noble McCall offer a service to make your business both more profitable and easier to manage.

You will be aware that as part of the Retail Distribution Review the capital your business must have on deposit will be calculated against your costs. These must include your staff which, therefore, include employed research staff, but not outsourced research costs.

Therefore, there are multiple benefits in outsourcing the work:-

  1. Management of the research process is outsourced but you still define the research parameters and details in the documents we provide.

  2. The cost of outsourcing is specific to each individual case and so profitability can be easily calculated.

  3. The cost of outsourcing is not included in your staff costs and so is likely to reduce the capital that you need to hold on deposit.

  4. You only need to pay for this service when you need it.

Outsourcing your research to Noble McCall will also help provide a structure to your research process. With the Financial Services Authority Strategy on treating customers fairly, you will be able to demonstrate a thorough and fair process when requested.